Don’t lose your leads to lengthy contact forms and sluggish emails.
It’s an experience shared by many. You visit a website for a product, mission, or service that has caught your eye. You want more information. How do you get it? After perusing the site for a bit, you’re left to fill out lengthy forms, or perhaps send an email, and then wait for a response. Maybe you make a call. Regardless, all of these options have you going out of your way to talk to someone. More often than not, you’ll jump over to check out the next competitor, and the next, and by the time you hear back from any of them, you’ve already found something else.
Regardless of what sort of organization you’re running, always remember: this is the age of instant gratification. If you want to hold the interest of prospective clients, donors, or supporters, you need to offer them an easy and efficient way of asking questions. Things like mailing lists and phone calls are great for established contacts, but when a prospect first visits your website, they need you to fill that desire for immediacy. This is where live chat comes in.
Live chat services are an effective and affordable alternative to contact forms and sluggish emails. 79% of website visitors said they preferred live chat over other methods of communication for the immediacy it offers. The best part is, you won’t even have to worry about it. And utilizing live chat will put your website ahead of the curve: live chat is projected to grow by as much as 87% in the next year or so.
At Delta Six Digital, we offer live chat packages to improve your online customer support. Our packages include set-up and lead generation, so that the entire process is hassle-free for you. Contact us today to schedule a free consultation with one of our expert strategists. We’ll carefully analyze your website to determine how live chat could benefit you.